ezCater is the most trusted provider of corporate food solutions – a $300+ billion market in the US alone. ezCater is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille, and had an up-round in December of 2021 when we were valued at $1.6 billion.

Data and analytics are critical to our future growth at ezCater. As a Senior Manager of Product Analytics, you will oversee all facets of analytics for multiple product domains, directly leading a team including managers and analysts to leverage our rich data asset to identify and drive new growth opportunities, all while partnering closely with our Data, Analytics, Product Management, and Engineering colleagues.  The ideal candidate will be a strong critical thinker, able to tackle complex analytical challenges, and comfortable working across a broad array of advanced analytics techniques while being a trusted partner to a talented, collaborative peer group. You’ll also be comfortable rolling up your sleeves as a manager-doer in order to lead the team in implementing our analytics roadmap to tackle ambiguous analytics challenges, provide data-driven insights and solutions, and create scalable analytics practices and approaches across the business.

What You'll Do:

• Lead, manage, mentor, and develop a growing team of managers and product analysts 
• Own and develop the strategic analytic 6-12 month roadmap and agenda to unlock insights about our customers and their use of our products, guiding the business through action-oriented business insights and recommendations
• Develop scalable analytic processes, methods, and self-service tools to ensure other analysts and partners are empowered to make data-driven decisions with a positive impact on success metrics
• Lead the team in development, prioritization, and execution of analytic strategy for broad, complex, unstructured analytics problems while driving forward deliverables that address fundamental and ambiguous business questions
• Design analytics plans for sophisticated experiments, identify improvements in our analytics products/tools, and design models and assessments to complex business questions such as evaluating the impact of various sort and search strategies or building new customer segmentations
• Guide and direct analysts’ deep-dive advanced statistical and data science analyses (e.g. clustering models, classification, etc)
• Collaborate with all facets of the organization including product management, engineering, and creative design to lead teams in identifying the most impactful ways for data and analytics to drive decision making and accelerate growth
• Assess causal link between customer behavior and product features to financial impact through business and sales analytics as well as scenario planning, modeling, and sensitivity analysis

What You Have:

• Have 6-10 years experience in a relevant field, such as analytics or data science, performing quantitative and technical analysis, ideally with experience in marketplace or e-commerce environments
• Past experience leading and developing a team of people leaders and individual contributors and/or large projects with multiple contributors
• Self-directed and demonstrated ability to define, prioritize, and direct analytics initiatives
• Experience proactively identifying areas where analytical efforts can add strong business value and setting the analytics roadmap for a team
• Demonstrated proficiency in explaining complex analysis to stakeholders at all levels of the organization and translating conclusions into straightforward and actionable business terms
• Expert at experimental test design including A/B testing; experience with multivariate and multi-armed bandit also preferred
• Expert proficiency in SQL and experience with statistical modeling tools (R, Python) and common data science / ML approaches (e.g. Random Forest, Gradient Boosting and Logistic Regression, etc) 
• Expert conducting quantitative analyses on with large, complex data sets using modern data exploration and visualization software (e.g. Snowflake, Looker, Tableau, Google Data Studio, PowerBI)
• Demonstrated success in communicating with and influencing senior level stakeholders on strategic direction based on recommendations backed by in-depth analysis
• Experience partnering with business teams on agile model development
• Experience in 2-sided marketplaces for both B2C and B2B customers is a plus

The national cash compensation range for this role is $156,000 - $194,000* per year

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

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