ezCater is the most trusted provider of corporate food solutions – a $300+ billion market in the US alone. ezCater is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille, and had an up-round in December of 2021 when we were valued at $1.6 billion.

What You'll Do:

• Lead, manage, mentor, and develop a growing team of analysts, focused on insights for the customer service team reducing friction & optimizing operations.
• Develop scalable analytic processes, methods, and self-service tools to ensure other analysts and partners are empowered to make data-driven decisions with a positive impact on success metrics.
• Lead the team in development, prioritization, and execution of analytic strategy for broad, complex, unstructured analytics problems while driving forward deliverables that address fundamental and ambiguous business questions.
• Design models, experiments, analytic insights, and reporting to understand complex business decisions and strategies to enable our catering partners grow their business.
• Explain how users are interacting with our products through data-driven analysis, including a combination of ad hoc analyses, KPI definition & monitoring, dashboard & report building, experimentation, and proactive insight generation and modeling.
• Collaborate with all facets of the organization including product management, engineering, and operations to lead teams in identifying the most impactful ways for data and analytics to drive decision making and accelerate growth.
• Provide customer service data that is used for day-to-day run the business, as well as, strategic decision making on a scheduled and at hawk basis.
• Interface with customer service teams to ensure timely access to accurate information and optimization of processes and systems for workforce management, quality, training, and experience reporting.

What You Have:

• Have 5-9 years experience in a relevant field, such as analytics or data science, performing quantitative and technical analysis, ideally with experience in customer service and/or marketplace e-commerce environments.
• Experience leading and developing a team of individual contributors and/or large projects with multiple contributors (leadership of other managers a plus).
• Self-directed and demonstrated ability to define, prioritize, and direct analytics initiatives.
• Experience proactively identifying areas where analytical efforts can add strong business value and setting the analytics roadmap for a team.
• Demonstrated proficiency in explaining complex analysis to stakeholders at all levels of the organization and translating conclusions into straightforward and actionable business terms.
• Expert proficiency in SQL. Experience with statistical modeling tools (R, Python) and common data science / ML approaches (e.g. Random Forest, Gradient Boosting and Logistic Regression, etc) preferred.
• Expert conducting quantitative analyses on large, complex data sets using modern data exploration and visualization software (e.g. Snowflake, Looker, Tableau, Google Data Studio, PowerBI).
• Demonstrated success in communicating with and influencing senior level stakeholders on strategic direction based on recommendations backed by in-depth analysis.
• Experience in 2-sided marketplaces for both B2C and B2B customers is a plus.
• Be able to own and deliver projects/programs both on your own and as a member of a broader team.

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

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