LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

We are looking for a Senior BI Engineer to focus on our customer-facing analytics platform. This includes critical applications and BI tools that allow LivePerson’s customers to report business metrics and generate insights. The role will be a senior engineer in ensuring best practices in query logic, data sizing, and data modeling. The business impact is that brands will have the analytics and tooling they need to manage contact centers and automate conversations.

You will: 

• Develop a deep understanding of LivePerson’s data architecture and data mappings.
• Leverage Python to transform data from base events to aggregated metrics.
• Contribute to and extend LivePerson’s primary analytics platform based on MicroStrategy.
• Build templates to allow customers to integrate LivePerson’s data schema into their own in-house tools (e.g. Tableau, PowerBI)
• Work cross-functionally across engineering, product, and business teams to understand how customer data needs can best be met.
• Assist our engineers in designing a data architecture that supports speed and innovation in development.
• Work with innovative technologies incorporating AI, machine learning and conversational interfaces.

You have:

• 5+ Experience with object-oriented/object function scripting languages, specifically Python
• 5+ years of experience in a Backend Engineering role working with databases and SQL
• Advanced working SQL knowledge and experience working with relational databases, query authoring as well as working familiarity with a broad range of databases.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Conceptual knowledge of cloud technologies (e.g. GCP, AWS) for BI tooling
• Degree in Computer Science, Statistics, or another quantitative field
• Demonstrated ability to work closely with teammates in a highly collaborative environment and simultaneously be a self-starter with strong individual contributions.

Benefits: 

The salary range for this role will be between $130,000 to $155,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, vision and wellbeing.

• Time away: Public holidays and discretionary PTO package for flexible days offwith manager approval.

• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability

• Family: parental leave, maternity support, fertility services.

• Development: tuition reimbursement, native AI learning.

• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.

#LI- Remote

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.