LivePerson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact center’s become a unified experience. 

The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organization.

You will thrive here if: 

• You can operate in a fast paced, dynamic environment
• You can build partnerships that move our business forward
• You build code that is simple, understandable, and clean  
• You see feedback or failure as motivation to learn and to grow 
• You believe data-driven decision making is the norm
• You relate to our core principles (link) and want to work with Conversational AI experts

In this role you will be:

• Analyzing and drawing insights from large scale conversational datasets
• Choosing between many available state-of-the-art methods and tools, and consistently finding the most effective, efficient, stable, explainable, and where possible, simple approaches
• Designing and building modern, flexible pipelines and services for delivering and navigating insights
• Bringing research-driven models to life within production systems
• Creating durable, flexible scientific deployment and experimentation capabilities
• Work on challenging unsupervised and semi-supervised problems related to intent and dialog management, and create pipelines to accelerate and scale this effort
• Using and presenting research findings in ways that inform and sometimes guide business and product strategy
• Collaborating on writing research articles for external publication where appropriate

 Your qualifications are:

• Masters/PhD in Mathematics, Statistics, Operations Research, Computer Science, Machine Learning or a related field, or BSc + Experience
• Analysis, problem-solving, communication, and critical-thinking skills
• Core strength in Statistical models, e.g., for significance testing, forecasting, regression, hypothesis testing,  record-linkage
• Understanding of ML fundamentals, ideally including Deep Learning
• Strong hands-on programming skills, e.g., Python, R, SQL, any major OO languages
• Experience with frameworks for Statistical Analysis, Machine Learning, Distributed Computing (Pandas, Scikit-Learn, Hadoop, Spark, etc.)
• Ability to efficiently write, test, monitor, and improve production-quality code
• Curiosity and interest in learning new applications and tooling
• Ability to work closely with teammates in a highly collaborative environment, as well as providing strong individual contributions
• Production ML evaluation and monitoring performance once completed

We care about you.
LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with great benefits, like pension plans, paid parental leave, and a competitive of paid time-off that enables our family to take the time they need to recharge.

We want you to feel part of our LivePerson family. 

Frequent team events, daily breakfast and happy hours on occasion (and there are lots of those) will help you settle quickly into your new workplace…And - our holiday parties are a blast!

You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principalsOur Company believes equal opportunities for both genders is something that has been overlooked for too long. 

To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.

LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.