Live Person is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

Live Person is an expert-based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

As Principal Product Manager,  for Data Science and Machine Learning team, you will work within the Live Person science organization to define and build technologies that bring conversational commerce to life. The products you create will enable brands to build lasting relationships with their customers while facilitating convenient transactions across any conversational channel. This is an opportunity for an entrepreneurial product leader to think big, set a vision for the future, and then execute with support from the highest levels of our organization.

In this role you will:

• Identify customer needs and explore ideas that will solve real business problems in conversational commerce with Machine Learning and AI technologies.
• Analyze market and competitive conditions, laying out a product vision that is differentiated and delivers unique value based on customer demands.
• Set measurable goals and create buy-in for your product vision both internally and with key external partners.
• Collaborate with scientists and researchers to productize and scale advances in Natural Language Understanding and state-of-the-art Dialog Management.
• Generate documentation and processes that ensure clear communication and coordination of product objectives and requirements with business, design and development teams.
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Your qualifications are:

• • Thinking big; we’re inventing a new industry and we need strategic thinkers to take us to the next level.
  • Experience communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy.
  • Experience taking a leading role in building complex software systems that have been successfully delivered to customers.
  • Strong written communication; our culture lays emphasis on writing skills and narratives are how we communicate strategy to partners and stakeholders.
  • Knowledge of professional software engineering practices & best practices for the full software development life cycle.
  • Hands-on expertise product managing many disparate technologies, ranging from front-end user interfaces through to back-end systems and all points in between.
  • Experience working backwards from the customer and delivering innovative, simple solutions.
  • A background and interest in Machine Learning, especially as applied to natural language understanding
  • Strong quantitative proficiency
  • Knowledge of professional software engineering techniques & best practices for the full software development life cycle.
  • BA/B.Sc. in Computer Science / Engineering or equivalent professional experience.
  • 5+ years experience in Technical Product or Program Management.

Why you’ll love working here:

Live Person was named to Fast Company’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At Live Person, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.