LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

In this role you will:

• Develop a deep understanding of  Live Person’s Maven Messenger data products, metrics and KPIs.
• Utilize real time data from product data streams to create and inform about user journeys, funnel charts, change patterns in Maven Messenger and Maven for business mobile apps on iOS, Android and upcoming web products 
• Design and deliver value added dashboards, reports and analysis that inform about strategic opportunities in Maven Messenger products to fulfill/exceed key business goals
• Work cross-functionally across engineering, product, QA, marketing and business teams to translate business problems to product and/or solution analysis.

Your qualifications are: 

• 4+ years of experience in a data analyst capacity working with various reporting and data sources.  
• Advanced working SQL knowledge and experience working with relational databases, query authoring as well as working familiarity with a broad range of databases such as ElasticSearch and tools such as Kibana, AWS QuickSight, Athena, Tableau and more.
• Experience performing root cause analysis on internal and external data and processes to answer specific business and product questions and identify opportunities for improvement.
• Demonstrated ability to work closely with teammates in a highly collaborative environment and simultaneously be a self-starter with strong individual contributions.
• Strong written and verbal communication; our culture lays emphasis on writing skills, and narratives are how we communicate strategy to partners and stakeholders. 
• Experience working backwards from the customer and delivering innovative, simple solutions.
• Advanced experience with distilling complex analysis into executive level presentations

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.