Data Analyst, Customer Success 

The HubSpot Customer Success Strategy and Operations team is looking for a Data Analyst to join our rapidly growing team. We are a group of operational and analytical professionals driving business decisions with data. We partner with senior leadership across both Customer Success and the greater HubSpot team to solve complex reporting and data challenges.  Primary responsibilities include supporting our team’s data infrastructure, enhancing visibility and usability of existing data, expanding access to new mission-critical data sources, developing advanced reporting functionality and providing analytical insights into the performance of the Customer Success organization.  This is a unique position to become the subject matter expert on the data, metrics, and KPIs influencing a highly successful SAAS business.

You are someone looking to take your technical skills and their impact to the next level.  You have the appetite to gain a full understanding of HubSpot’s business, along with the inner workings of the Customer Success organization.  You enjoy working in a supportive team environment and collaborating with your peers. You have advanced SQL and database skills and enjoy creating, improving and automating data resources, reporting dashboards and analytical projects.  You are a collaborative problem-solver who will work closely with members of Business Intelligence, Account Management, Consulting, Support, Finance and Customer Success Operations.

In this role, you’ll get to:

• Tackle the Customer Success organization’s most complex data, reporting, and analytical challenges
• Combine data from disparate data sources while maintaining accuracy in deliverables
• Manage our reporting infrastructure backend, ensuring access to the right information at the right time, allowing more efficient support of our customers
• Support incoming business requests, compile root cause analyses and solve common issues at the source
• Compile analytics into visualizations that empower our teams to make educated, data-driven decisions
• Work closely with members of the Customer Success Operations Team to provide data, reporting and analytical support
• Partner with HubSpot’s Business Intelligence team to solve Customer Success data modeling and reporting challenges, acting as our liaison to other functions within HubSpot
• Compile reporting and dashboard visualizations that empower partners to make educated data-driven decisions
• Become a subject matter expert of our data and SAAS metrics
• Develop a focus in an area of interest, including statistical analysis or data science

We are looking for people who:

• Translating project requirements into a set of technical sub-tasks that build towards a final deliverable.
• Participating in and leading the technical execution of business intelligence and analytics related projects of large scope and complexity.
• Hands on experience with bug tracking systems and project management, like Jira
• Experience working with complex datasets
• Understanding of ETL, ELT with an ability to reverse engineer for existing technical projects to help optimize and provide recommendations with root cause analysis.
• Strong understanding and analytical skills related to both structured and unstructured datasets
• Hands-on experience with advanced SQL and cloud data warehouse like Snowflake and relational databases 
• Experience building user defined functions in either Python or SQL
• Ability to participate and contribute to code-management/version control tools like git Enterprise on several peer-reviews, feature branch, resolving conflicts and commits

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work through. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #4 Best Place to Work on Glassdoor in 2021, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.

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