Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom.

Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

We are seeking a highly skilled and detail-oriented Business Analyst to join our Revenue Technology team, specializing in Gainsight and NetSuite SuiteProjects for Customer Success teams.

In this critical role as a Business Analyst focused on core Customer Success technologies, you will: 

• Manage a new implementation/migration of these tools for Customer Success, in collaboration with a Project Manager. 

• Continually improve and evolve the tools to best serve user needs (post-launch). 

• Manage the integration, data integrity, and ongoing user adoption. 

• Be responsible for reporting and partnering with business intelligence and information systems teams to derive valuable insights for corporate reporting purposes.  

To be successful in the role of Business Analyst, you will:  

• Collaborate with cross-functional teams to ensure seamless integration and alignment of Gainsight and SuiteProjects with business processes.  

• Manage the implementation project timeline, communication with stakeholders, prioritization of requirements, and evaluation of the impact across systems. 

• Analyze data and provide actionable insights to optimize Customer Success performance and efficiency.  

• Develop and maintain reports, dashboards, and visualizations to track key metrics and KPIs related to Customer Success performance.  

• Identify areas for process improvement and drive initiatives to enhance the effectiveness of these tools.  

Qualifications

For this role as a Business Analyst, you should have: 

• Proven experience (3 years) working with Gainsight and SuiteProjects as a Business Analyst, working in Customer Success or Customer Success Operations, or in a similar role.  

• Proven experience in project management and user acceptance testing procedures (UAT). 

• Strong understanding of Gainsight and SuiteProjects functionality, customization, and data management principles.  

• Prior experience with implementing Gainsight and SuiteProjects.  

• Proficiency in data analysis, reporting, and visualization tools (e.g., Tableau, Power BI, Excel).  

• Excellent analytical and problem-solving skills with keen attention to detail.  

• Ability to communicate effectively and empathetically with cross-functional teams, including interpreting technical concepts for non-technical audiences.  

• Expert level skills in MS Excel and PowerPoint required.  

Bonus Points: 

• Bachelor’s degree in business administration, Computer Science, or related field.  

• Ability to develop moderately complex financial and operational models using spreadsheets and database software.  

• Demonstrated financial modeling knowledge and skills. Strong analytical, quantitative, and problem-solving skills.  

• Ability to correlate results from data analysis to Customer Success processes and drive continuous improvement. 

• Prior experience migrating existing users to a new instance of Gainsight. 

• Familiarity with Salesforce and Jira. 

• Gainsight Admin certification/NetSuite Administrator certification. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary Range: $74,700 to $102,750  This range is based on national market data and may vary by location.

Benefits for eligible employees include:

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For information about Renaissance, visit: https://www.renaissance.com/