About the Role

• Own and lead projects independently and in collaboration with cross-functional teams.
• Develop a deep understanding of how users are using our products and identify opportunities to better serve their needs.
• Hone our understanding of which patients need us and why.
• Identify opportunities to better engage and navigate members so that we can drive top quartile outcomes at bottom quartile costs.
• Prototype novel approaches to measuring or inferring product and business performance.
• Develop dashboards with key visualizations for tracking product and business performance.
• Connect the dots on how our operational performance drives health outcomes.
• Scale our impact so we can bring our services to more people in need.

Project Examples

• Identifying the highest need members for whom we can drive the best health outcomes and healthcare savings based on their healthcare needs and social determinants of health.
• Defining clinical quality models to power the tool we use to match members to high quality providers.
• Analyzing administrative and clinical documents using NLP-derived topic tags to understand why members call us and how well we are meeting their needs.
• Assessing key opportunities to reduce our costs so that we may serve more members.
• Measuring our impact on population level health outcomes so we can demonstrate our value to customers.

Requirements

• 6+ years of work experience in highly quantitative roles or equivalent and relevant advanced degrees.
• Ability to independently lead complex, ambiguous projects with a major quantitative component.
• Ability to navigate and join across multiple complex data sets using relational databases (examples include SQL, Pandas, R).
• Strong written and oral presentation skills.
• You excel with collaborative projects that include cross-functional teams.
• Experience creating dashboards in Looker or Tableau is preferred.

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.