Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.  

We’re currently searching for an experienced business analyst to join our Customer Experience (CX) Services Operations team, a joint operations and analytics function serving our Chief Customer Officer’s organization. From researching progressive systems solutions to evaluating their impacts, the ideal candidate will be a detailed planner, expert communicator, and top-notch analyst. This individual will report to the Manager of Business Intelligence and work closely with our Senior Manager of CX Services Operations as well as all Operations and Analytics team members.  

 

What your impact will look like here

• Partner with stakeholders across CX business units to identify substandard systems processes through evaluation of real-time data 
• Use various techniques like interviews, workshops and data analysis to elicit and accurately define business requirements 
• Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity 
• Create and implement precise management plans for every project, effectively communicate solution design and development goals to technical resources 
• Perform, evaluate and communicate thorough quality assurance at every stage of systems development 
• Conduct cost-benefit analyses and feasibility studies to evaluate potential projects and initiatives 
• Author internal documentation and status reports; regularly distribute to relevant parties  
• Lead meetings and presentations to share ideas and findings 
• Assist in the implementation of new systems, processes, and tools, ensuring successful adoption by end users 
• Provide support and guidance to stakeholders during the change management process, including training and user acceptance testing 
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems 
• Participate in sprint planning and retrospectives with the Business Intelligence team; apply learnings to future development cycles to continually improve team process 
• Provide leadership, training and mentorship to CX Operations team members 
• Stay up to date on latest industry trends, best practices and emerging technologies to continually modernize and automate processes 

You will love this job if you have

• 5+ years in analytics, operations or systems development 
• Expert-level Microsoft Excel skills; ability to connect data sources, create visualizations, and build forecasts 
• Extensive experience with data visualization tool like PowerBI, Tableau or QuickSight (work samples appreciated) 
• High proficiency in technical writing; ability to distil complex concepts for non-technical audiences 
• Beginner-level proficiency with SQL or interest in learning 
• Knowledge of agile development methodologies (e.g. Scrum, Kanban) is desirable 
• Familiarity with relevant software applications (e.g. Salesforce, JIRA, Confluence, Wrike, SurveyMonkey/GetFeedback) preferred 
• Broad knowledge of statistical and data analysis methodologies 


Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!  

Employee Resource Groups to encourage diverse voices 

Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.  

Slack communities focused on wellness, art, furbabies, family, parenting, and more. 

We bring in special guests from time to time to discuss issues that impact our employee population

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.