Upwork
Senior Analyst, Risk
Senior Analyst, Risk
Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.
The Product Analytics team is looking for a Senior Analyst, Risk to drive measurement of our risk and payment protection initiatives. This role is critical to creating a safe marketplace by stopping fraud and abuse. This individual will drive insights and partner cross functionally with product management, operations, engineering, and analytics to compel changes in our strategy.
As a critical member of the Product Analytics team, you’ll use your quantitative background and expertise manipulating large datasets to bring unparalleled insights into user behavior and site performance. We tackle a multitude of exciting challenges including behavioral measurement, A/B testing, data science model development, and ongoing tracking of our business progress to enable Upwork’s growth. If you enjoy building teams and businesses with endless possibilities, this is a great opportunity!
Your Responsibilities:
- Use SQL, Python, R and/or other scripting and statistical tools to to deeply understand drivers of fraud and identify emerging patterns.
- Become the authority on user behavior for our risk operations and risk product teams, applying data science techniques and analytical skill to unearth deep insights on the customer journey.
- Define the metrics teams use to evaluate their success, perform analysis to understand the impact on growth, and track progress toward those results.
- Present in key meetings and business reviews with our product leadership.
- Tackle complex problems inherent to a double-sided marketplace. Deliver insights that drive changes in product strategy.
What it takes to catch our eye:
- Ability to drive analytics projects end-to-end in a fast-paced environment.
- Passion for getting into the details.
- Strong SQL skills.
- Previous work with operations in a tech environment.
- Proficiency in one or multiple BI tools such as Looker or Tableau.
- Proficiency in Python or R a plus.
- Previous experience in a marketplace or e-commerce business.
Come change how the world works.
At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.
Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.
Check out our Careers page to learn more about the employee experience.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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