As an Operational Strategy Analyst, you will be responsible for analytics and reporting used to drive the success of the DR Operations. In this role, you will work with the Operational Strategy team to provide data and analytical insights into the areas of strengths, growth opportunities, and overall performance metrics for the DR Operations, working closely with leadership across the different departments. Customer experience is a key differentiator for Forward Financing and you will be an integral part of our mission.

In this role you will:

• Develop and assist with the creation, development, and maintenance of DR dashboards to organize data, report results, and drive future growth.
• Own daily/weekly/monthly/yearly DR operational reporting and executive dashboards.
• Prepare performance results and other KPIs for use by various key stakeholders
• Maintain DR Process Quality key indicators available live in dashboards for all stakeholders.
• Develop and maintain the DR Incentives Program, guaranteeing on-time-in-full monthly deliverables to stakeholders and dashboard visibility for internal customers. 
• Collaborate with the Organization’s leaders with Kaizen initiatives and root cause analysis. 

Requirements:

• 1-2 years of experience in analytics, operations, consulting or finance.
• Bachelor’s degree required.
• Advanced English fluency
• Experience evaluating unique problems, collaboratively creating solutions, drafting project plans, and delivering effective new business processes.
• Ability to build long-lasting relationships with key contacts at all levels of the organization.
• Self-starter, confident, with strong attention to detail and an ability to apply your analytical mind to solving problems.
• Advanced skills with Google Sheets (pivot tables, VLOOKUPs, nested IF statements, index match, etc.) and other related tools for data structuring.
• Proficient with common analytics and/or sales software such as Salesforce and/or Tableau.
• Knowledge of database languages and tools (MySQL, SQL, BigQuery)
• Data Visualization experience (Dashboards and reports)
• Google Data Analytics Professional Certificate required.
• Great teammate who has a positive outlook and can thrive in a fast-paced environment.

About You: 

• Passionate: “Can-do-attitude.”  Enthusiastic. Optimistic, open, and objective toward others.
• Coachable: Open to feedback and continual professional improvement.  
• High Standards & detail-oriented: Quality orientation. Follow through on commitments.  A multitasker who gets things done.
• Efficient: Producing significant output with minimal wasted effort, organized planning and prioritization.
• Proactive: Self-starter, continually seeks additional responsibilities. Willingness to go the distance to get something done, including working long hours at times if needed.
• Collaborative: Strong “people orientation.”  Can disagree without being abrasive or intimidating.
• Emotional Intelligence: High degree of self-awareness. Handles interpersonal relationships judiciously and empathetically.  
• Communicator: Comfortable communicating and networking. Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying.