A bit about us:
We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.
That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.
"We want to partner with people we love for a cause we believe in. Life is short. Join us."
A bit more about this role:
We are aiming to build a consumer experience on par with the world’s most beloved brands—Apple, Amazon, USAA, and others—by building a health plan that cares for members like family.
Devoted Health’s Member Experience team is entrusted with R&D and operational execution to deliver on that aspiration. This team includes five functions that collectively work to make members feel supported and cared for as they navigate the healthcare system:
-Member Service Guide: a team of big-hearted problem-solvers who answer our members’ questions, troubleshoot issues they encounter, and coach them on navigating the health care system
-Member Outreach: proactively contacts members to help them stay healthy (e.g. through preventive screenings) and connect to targeted clinical programs (e.g. diabetes self-management education)
-Member Engagement & Experience: architects a coordinated and easy member experience, managing member communications and digital member engagement
-Devoted Community: builds partnerships and delivers case management services addressing the social determinants of health (e.g. financial assistance, food, housing, transportation)
-Voice of the Member: reviews member grievances and appeals, identifying issues in member experience and advocating for members
The Operations Analyst will be responsible for bringing data-driven insight to these functions, helping them to understand what members are telling us, how our operations are performing, and how we can scale these operations to continue caring for members like family as we scale. The Analyst will report to the Head of Member Experience and partner with the leaders of the four member experience functions to help them make decisions on their strategy and operations. The Analyst will also share insights from member data with other leaders around Devoted across our operational, clinical, and market teams.
The ideal candidate will demonstrate excellent attention to detail and accuracy and will enjoy rolling up their sleeves. You should be analytically oriented, ready to leverage data and quick problem solving to make effective decisions. You should love the puzzle of using data to answer questions and make pragmatic trade-offs between speed and rigor. Additionally, you should be comfortable taking ownership of your piece of the business and have a desire to learn and take on more responsibility as you and your role evolve with Devoted.
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#LI-REMOTE
If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you! If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
COVID-19 Vaccination Requirement: Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance.