Surest, a UnitedHealthcare Company, (formerly Bind) provides a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery-changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds—the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and help us design and deliver a cutting-edge health benefit that changes the face of health care.

The Manager Data Analytics role will pay a critical function in ensuring that the price a member sees in the experience (“quotes”) matches the total member cost after claims adjudication (“claims”). Transparency and security are central to the Surest member experience. We make healthcare consumer friendly by putting up front prices on care, eliminating surprises. Partnering with product and content teams, this role will help drive platform and data improvements to best help Surest meet our members’ needs as they obtain care.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Develop the roadmap for quote-to-claim analytics team
• Become an expert in the Surest “quote to claim” analytic product as well as knowledgeable across the Surest consumer app, provider data, benefit design, and claims payment processing
• Analyze data and triage specific findings across the “quote-to-claim” pipeline
• Build and leverage dashboard findings for real-time monitoring and triage
• Partner with internal content and technology teams for resolution of issues
• Build out a taxonomy of “quote-to-claim” issues
• Partner as a stakeholder for the direction of our “quote to claim” product offering across the member facing and operational digital experiences
• Manage quote-to-claim analysts in achieving the goals listed above

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree or equivalent professional experience
• 5+ years of experience in healthcare, supply chain, or industrial analytics or other field with high-transaction volume and complex distribution systems
• 3+ years of experience using SQL to complete essential job duties
• 3+ years of experience working with healthcare administrative data (e.g., claims, encounters, clinical, provider, etc.)
• Experience making data visualizations and dashboards (e.g., Tableau, Looker)
• Experience leading a team of data analysts
• Experience driving an analytics roadmap
• Experience presenting research methods and findings to stakeholders
• Working knowledge of clinical data domains and code sets (CPT, ICD, DRG, etc.)
• Proven high attention to detail
• Proven innate curiosity to learn more
• Proven skillset to serve as a key resource for complex and critical issues
• Proven excellent interpersonal and communication skills, both written and verbal
• Demonstrated ability to manage multiple projects in a highly dynamic environment

Preferred Qualifications:

• Master’s degree in healthcare, engineering, or quantitative field, or equivalent professional experience
• Exposure to or experience applying lean management or six-sigma methods
• Industrial or quality engineering academic or professional background

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we’re presented with an opportunity to make a difference on a scale we couldn’t imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you’ll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You’ll help write the next chapter in the history of health care. And you’ll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.(sm)

California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.      

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.