About the role

The Data Analyst will be a key technical contributor within the Data Analytics function of the Customer Support Operations organization. They will demonstrate deep expertise in querying, structuring, and visualizing actionable data to drive operational improvements for Customer Support. The Senior Data Analyst will work closely with cross-functional leaders, engineers, and product managers to translate business, product, and technical requirements into concrete quantitative analysis and dashboards, and iterate on the output with stakeholders. 

The ideal candidate has a passion for solving highly technical business problems through effective data visualization and manipulation and is eager to pursue various data-related projects in a fast-moving environment. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara. 

In this role, you will work on:

• Data structures: Leveraging their language of choice (e.g., SQL, Python) to shape, structure, and optimize data sets for analysis
• Dashboarding: Creating and maintaining complex dashboards and other summary visualizations to support decision-making from operational and leadership teams 
• Actionable analysis: Performing a variety of exploratory analyses that help us understand the health of the Customer Support organization and identify opportunities for improvement and optimization 
• Analytical modeling: Building analytical models to identify patterns, anomalies, and root causes (e.g., analyzing device health to proactively reach out to customers)
• Cross-functional collaboration: Leading meetings with technical and non-technical leaders to understand data structures, dashboard requirements, and business priorities
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• BA / MS or equivalent coursework in a quantitative discipline (e.g., Statistics, Mathematics, Computer Science, etc.)
• 3+ years experience as a data analyst, data engineer, or related role
• Experience with data manipulation and processing, preferably in SQL 
• Experience with data visualization, preferably in Tableau

An ideal candidate also has:

• Experience with CRM and ticketing tools, specifically Zendesk or Salesforce data
• Experience in a Customer Success or Customer Support organization, with an understanding of relevant KPIs and processes
• Experience with B2B hardware and SaaS products
• Experience partnering with leadership to solve business problems