What we do 

At Civis, we take a science-first approach to solving business problems using person-level data. With a blend of proprietary technology and statistical advisory services, we help public and private sector organizations find, understand and connect with the people they care about, so they can stop guessing and start using mathematical proof to guide decisions. We know others use “data science” and “analytics” as buzzwords, but at Civis we don’t stand for fluff, and we will always deliver scalable products and technologies — not PowerPoints — to drive your business forward. Learn more about Civis at www.civisanalytics.com. 

Our mission 

Our mission is to bring objective, data-driven truth to organizational decision-making – all the way from the boardroom to the world’s largest social causes. 

Due to the uncertainty of COVID-19, all Civis offices are closed and all employees are remote for the foreseeable future. This is being closely monitored as things change and it’s likely our offices will reopen. Because of this uncertainty, we want to ensure candidates are open to potentially relocating to one of our offices in the future, but a totally remote option is negotiable for this role. 

What we are looking for 

As a Client Support Analyst I, you will be responsible for supporting our Civis Platform clients through troubleshooting and problem resolution to enable their successful use of our software. In this client-facing role, you’ll use your technical acumen and written communication skills to serve as the technical expert for our client’s day-to-day needs. 

We target clients across a broad range of industries, including corporations, non-profits, and political campaigns. You’ll take initiative to gain a deep knowledge of our product, understanding why our Platform and SaaS solutions work alongside how. You’ll work within our Client Success team and cross-functionally with Product, Engineering, and Account Management to find and drive solutions for our clients. 

You must be able to work well with others who approach problems from different perspectives, but you will be expected to challenge and improve the way we operate. 

Minimum Qualifications 

• BA/BS degree or equivalent practical experience 
• Excellent written and verbal communication skills 
• Strong time management abilities 
• Proven ability to demonstrate empathy and advocacy for our clients needs
• Demonstrated success understanding client data science challenges and needs, and mapping them to solutions and action 
• Interest in and ability to master new technologies such as Tableau, VAN, etc
• Flexibility with working hours and potential travel when it is safe to do so
• US Work Authorization 

Preferred qualifications 

• Experience with Tableau, SQL, Python, and statistics 
• Experience with Salesforce, Zendesk, or other CRM tools 
• Experience in software training 

Who we are 

At Civis, we have opportunities for applicants who are newcomers, seasoned professionals, and anywhere in between. Our teams are energized by complex challenges and value diversity of thought. Opportunities to stand out and inspire happen daily and we trust and encourage you to act on your ideas – no matter how big they are. We offer you the tools and community you need to do your best work. Each of us is committed to holding ourselves accountable for results, challenging the status quo and finding new ways to grow our company and each other. 

Why join our team? 

• The opportunity to be part of a growing tech startup focused on solving interesting and meaningful problems, invested in internal promotion, and committed to fostering a diverse, equal and inclusive workplace. 
• Competitive benefits, including unlimited PTO, 401K match with immediate vesting, health, dental, and vision benefits, fully paid parental leave, breastfeeding support including breastmilk shipping services for traveling moms, commuter benefits, wellness initiatives including weekly group meditations, monthly on-site massage therapy, and pet insurance. 
• To support employees in our now fully remote work environment, we also have expanded our virtual journal and book clubs, Donut Pals (organized virtual coffee meet-ups), Lightning Talks (5-minute presentations on anything you’d like), Lunch-and-Learns, and HR Open Discussions (bi-weekly meet-up where we discuss ideas and topics of the day in a casual format). We are also able to support and accommodate flexible work from home schedules to help employees juggle responsibilities at home. 

Civis embraces the individuality of our employees and we celebrate each other's differences. Our products, services, and culture benefit from and thrive on the unique perspectives brought by each person in our Civis community. We're proud to be an equal opportunity workplace, and we are committed to equal employment opportunity regardless of race, age, sex, color, ancestry, religion, national origin, sexual orientation, gender identity, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please contact us internalrecruiting@civisanalytics.com. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. 

EEO IS THE LAW 

EEO Supplement 

Pay Transparency