At Firefly Health, we believe primary care isn’t a one-size-fits-all solution. That’s why we’re taking a different approach.

Founded by experienced clinicians and technology leaders, Firefly Health is working to provide healthcare that’s twice as good at half the cost. We’re bridging the gap between an experienced care team and sophisticated technology, with the ambition to ensure all people have access to continuous, holistic health care that's catered to their unique needs.

Driven by a passion for bettering healthcare and a belief that there should be an easier way for more people to access it, our team puts people at the center of everything we do. If you share our innovative spirit and desire to change the world of health care, this just might be the place for you.

Your Role

At Firefly we’re building a new team based care model and scaling it quickly. It’s important that we deeply understand the performance of our operations as we scale, design metrics to understand our capacity, forecast future needs, support clinicians and leadership with insights into the operational workflows, and partner with our tech team to measure the ops impact of new features as they roll out.

You should have experience using data to guide performance and decision-making while scaling an operationally complex team. Additionally, you are comfortable modeling and forecasting

Our analytics stack includes Looker, FiveTran, DBT, Snowflake, and an EC2 server for Python scripts. You will report to our Head of Analytics.

You will:

• Work closely with clinical leadership to define KPIs that measure team performance and capacity, you will also work closely with teams across the company that supports clinical operations.
• Identify opportunities to drive operational improvements in how this team delivers care as we scale, work with leadership and front-line clinicians and operators to see these opportunities through to measurable outcomes.
• Become well-acquainted with internal tools for data engineering and visualization, you will be responsible for the end-to-end analysis through to achievement of business outcomes.
• Build a robust model to forecast hiring needs, appointment capacity, and non-appointment care delivery capacity.
• Support our product team in measuring the impact of new features on clinical efficiency and capacity.

You’d be a good fit if you have:

• Proven experience as an analyst or data scientist supporting clinical or non-clinical operational scaling.
• Expert knowledge of Excel or other workforce planning solutions to build labor models
• Experience with Looker (or another modern BI tool), Snowflake, and dbt
• Experience working in healthcare and an interest in improving it
• Been part of quickly-growing organizations and data teams in the past.

Note: we have in office located in Watertown, MA, however, it is not a requirement that you live in the Boston area for this role. You will need to work mostly US East Coast hours though.

We are always looking for valuable talent to add to our growing team. Even if you’re not sure this role is the one for you, don’t let that stop you. We’d love to have a conversation to see where you could fit.

Our office is located in Watertown, Massachusetts but we’ve developed a robust remote working structure to give us more flexibility geographically while hiring for many positions.

Firefly is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need.