GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

What you'll do: 

As a Senior Sales Operations Analyst, you'll partner with key stakeholders across the organization to build and implement scalable processes that enable GitLab's sales and solutions architect teams to achieve business objectives. You'll leverage your analytical and technical expertise to drive data-driven decisions and operational excellence. Key responsibilities include:

Sales Process Enhancement & Execution

• Partner with stakeholders to implement initiatives aligned with Sales and broader company objectives
• Drive process improvements through analysis and continuous refinement
• Prioritize high impact activities based on problem statements and success metrics
• Track, document, and communicate project progress to ensure timely delivery
• Develop clear and concise documentation for operational processes
• Translate business requirements into practical solutions that improve operational efficiency

Systems & Tool Optimization

• Utilize Salesforce, BI tools, and other systems to optimize sales operations
• Collaborate with cross-functional teams on system implementation and integration
• Identify and develop automation opportunities to reduce manual work
• Support the design and implementation of technical solutions
• Ensure system configurations align with business processes

Cross-Functional Collaboration

• Partner with the Data Operations team to ensure data integrity and consistency
• Partner with sales leaders to identify and address operational challenges
• Work cross-functionally to implement solutions that scale with GitLab's growth
• Communicate technical concepts to non-technical audiences effectively
• Contribute to GitLab's collaborative culture by sharing knowledge and best practices

What You'll Bring:

• 5+ years of progressive Sales Operations experience, preferably within an Enterprise SaaS organization
• Strong analytical skills with the ability to translate complex data into actionable insights
• Experience with CRM systems (particularly Salesforce) and business intelligence tools
• Demonstrated track record of implementing scalable processes and driving operational improvements
• Excellent problem-solving skills with a methodical approach to addressing challenges
• Strong project management capabilities and attention to detail
• Exceptional communication skills with the ability to present complex information effectively
• Self-directed with the ability to work effectively in a remote environment
• A commitment to GitLab's values and our collaborative, results-oriented culture

How GitLab will support you

The GitLab Field Enablement team exists to inspire our field and partners to achieve high levels of success through the acquisition and application of knowledge, skills and behaviors - at scale - that improve productivity and accelerate customer outcomes & growth. We have a lot of fun doing this!

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

Thanks to our Transparency value, you can learn more about our Field Enablement strategy and programs on our Field Enablement Team Handbook page.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range

$84,000 - $180,000 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.