How will this role have an impact?

The Operations execution team is responsible for ongoing analysis and interpretation of the supply fluctuations, client’s goals and company forecast to properly balance supply and demand across all regions. This role coordinates across all parts of the organization including Network operations, Production, Client success, and Product to evaluate supply and demand requirements, and make recommendations to maximize capacity utilization and improve member experience.

The position requires strong attention to detail, robust critical thinking skills, strong organizational skills, and high proficiency with analytical tools (Excel, SQL, PowerBI, etc.), strong communication skills and a strong commitment to and affinity for delivering the highest level of customer service.

This role will report to our Dir, Operations Execution.

Location:  This position can be hybrid in Dallas TX or fully remote

Special Interview Requirement:  The interview process for this role will include a timed Excel test

What will you do?

• Evaluate and coordinate capacity requirements by market / client in multiple regions to meet client expectations.
• Maintain consistent communications with all members of each region to review daily exceptions and suggest data driven solutions.
• Evaluate demand fluctuations, provide daily updates and align supply with demand as needed.
• Coordinate day-to-day planning efforts with Operations stakeholders.
• Coordinate with network operations to maximize provider utilization based on Client prioritization and available demand.
• Evaluate trends and KPIs that impact progress to goal.
• Conduct root cause analysis in a solution-oriented manner and share insights on appropriate corrective actions.
• Create and deliver accurate reports that provide actionable insights using SQL and advance Excel formulas.
• Review historical trends, research drivers affecting capacity requirements such as seasonality, capacity utilization, cancellation rates, etc. by line of business, and use this information to improve the process.

We are looking for someone with:

• 5+ years of successful relevant work experience, preferably planning, forecasting, capacity management, or logistics management.
• 1+ years of experience analyzing large datasets using SQL and advance Excel formulas.
• Advanced proficiency in Excel required, Strong SQL skills (Ability to perform complex queries combining tables) and basic knowledge of Power BI.
• Superior attention to detail and ability to successfully manage multiple competing priorities while maintaining a view of the big picture
• Ability to work cross-functionally to communicate with technical and non-technical groups
• Excellent written and verbal communication, professional writing, and presentation skills.
• Prior experience with S&OP process a plus.

The base salary hiring range for this position is $74,700 to $130,200. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.