Ro is a direct-to-patient healthcare company with a mission of helping as many patients as possible achieve their health goals. Ro is the only company to offer telehealth care, at-home diagnostic testing, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. 

Ro was recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.

As Logistics Analyst you will be responsible for the in’s and out’s of the all-things shipping, including outbound parcel shipments, inbound freight shipments, and 3PL fulfillment operations. You’ll partner closely with our pharmacies, supply planning team, care team, and shipping carriers such as UPS to ensure patient medications are delivered on time. On the analytics side, you will also manage delivery KPIs to help identify areas of opportunities within our shipping network in order to improve shipping costs and speed up on time delivery performance.

Who are you? Great question. You are passionate about logistics and shipping! You are familiar with the freight and parcel industry. You are analytical, data driven and excel savvy. You understand costs. You are passionate about creating scalable processes to ensure continuous, best-in-class patient delivery experience. You are resourceful and a problem solver. You love to juggle multiple moving parts. You have incredible attention to detail, along with the ability to be flexible, creative, and solutions-oriented. You can weigh cost, quality, and speed accordingly to support strategic business decisions. You thrive in a fast paced environment and welcome complex challenges.

What You'll Do:

• Monitor daily outbound direct-to-patient shipments to ensure on time delivery
• Develop robust monitoring system to ensure daily shipments are picked up successfully
• On-call support for all pharmacy shipping needs
• Work with shipping carriers and care team to resolve real-time delivery issues
• Schedule and track inbound freight LTL/FTL shipment requests
• Manage bi-weekly carriers claims process and retail shipping disputes
• Develop on time delivery KPIs for weekly business reviews and carrier scorecards
• Create reporting tools and dashboards to improve delivery visibility
• Support ad hoc shipping analysis requested by leadership and cross-functional teams
• Own end of month process with Accounting to report on outbound and inbound financials
• Lead network optimization analysis to improve on time metrics and shipping costs
• Identify areas of improvement through data to drive best-in-class patient delivery experience

What You'll Bring:

• 2-3 years experience in logistics, supply chain, or operations
• Experience working with parcel shipping carriers (ie. UPS, Fedex, Lasership, Ontrac, etc.)
• Intermediate experience with Excel and Google sheets (Advanced skills a plus) 
• Experience with other BI tools (ie. Looker, Tableau)
• Ability to do detail oriented tasks with a high level of organization
• Top-of-the-line communication skills, connecting effectively over email, chat, phone, and in-person

Bonus Points:

• Experience with EDI integrations and ERP systems (NetSuite is a plus)
• Experience in working with 3PL fulfillment and freight providers
• Experience working cross functionally with Finance & Accounting
• Startup ecommerce related experience

We've Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

See our California Privacy Policy here.